To ensure prompt business continuity and cost-effectiveness ARGon provides local in-country support for
L1 support – help desk support to identify and fix issues at L1
L2 support – help desk and engineer to site support on an agreed SLA for all L2 issues and fixes
OEM warranty support management – effectively manage any OEM repairs or Warranty replacements
Local providers deliver responsive and personal support. In addition to direct support, technical issues can be immediately escalated for instant resolution. Training and re-training is instant and personalized and are available when needed.
Reliance on a provider that does not have comprehensive local support and training capability often results in delayed response time, lack of personalized training without a local understanding of the environment and customer, poor quality response, and business continuity issues.
